Discreet Personal Care with Dignity & Respect
Compassionate toileting assistance focused on maintaining privacy, personal dignity, comfort, and safety.
Respectful Toileting & Personal Hygiene Assistance
Our caregivers provide discreet support with toileting routines and related personal hygiene needs. Assistance is delivered respectfully and patiently, helping clients maintain dignity while reducing difficulties associated with completing daily personal care tasks independently.
A Legacy of Care, Built from Personal Experience
Progressive Healthcare & Counseling Services Inc. was established in 2009 as a home healthcare provider. We started the company because my grandfather was facing Dementia and we couldn't find the proper care for him at the time. We later found resources and were able to launch Progressive Home Care. Additionally the owner, Llewellyn Hiicks, a Licensed Clinical Social Worker Associate, transitioned to working with other licensed colleagues to provider out patient therapy for mental health and family counseling within the agency.
Personal Care — Support for Everyday Living
Our personal care services help clients manage daily activities in the comfort of their homes.
Caregivers Matched to Your Needs
We match each client with a Certified Nursing Assistant based on the caregiver’s skills and personality. Our screening process helps ensure a suitable match, with care that considers the physical and emotional aspects of aging.
Home Care Division
Registered Nurse
Ms. Donnie Turner serves as our Nurse of Operations. She supervises all our Certified Nurses and sees each patient every 90 days and sometimes before. She has been practicing nursing for over 30 years and brings a wealth of knowledgeto the agency.
Ms. Turner's direct line is 91969+46402 Ext 4
Director: Home Care
Gwendolyn Alston Hicks serving as director for the past 10 years. She's a graduate of North Carolina Central University. She has a genuine care for our clients as well as our staff. She's very hands on and works tirelessly to get the job done and oversees our program.
Mrs. Hicks' direct line is 9196946402 Ext 1
Quality Assurance/Human Resources
Ms. Natalka Lock has been serving as our Quality assurance director for the past 8 years. Ms. Lock is a graduate of Fayetteville State University where she holds a License in Social Work. Her motto is "Policy Dictates Practice." She ensures our policies are in place, and attends to any issue that arises.
Ms. Lock Direct line is 9196946+402 Ext 3
Director of Counseling
Llewellyn Hicks is the Director of the Mental health and counseling division. Llewellyn is a graduate of Fayetteville State University. He oversees the entire operation as the agency's owner but has a heart for helping individuals with different needs. He will work with you in the home, office or online. Whatever is the best way to assist he does his best to meet the consumer where they are. Mr. Hicks uses the latest evidence-based best practices and continues to learn in the field by going to ongoing trainings.
Mr. Hicks' direct line is 9196946402 Ext 2
Insurance Accepted
read stories of success from our clients
Progressive Healthcare and Counseling Services Inc. stands out by delivering truly versatile care tailored to your unique circumstances. We are uniquely equipped to provide twenty-four-hour addiction support, home healthcare, and community-based therapy all under one roof. See why our clients love our service below.
Frequently Asked Questions
If you don't see the answer you need, feel free to reach out to us any time.
What is toileting assistance in home care?
Toileting assistance provides respectful personal care support for individuals who have difficulty managing their toileting routine independently. Assistance is provided with an emphasis on privacy, dignity, hygiene, and comfort.
Can a caregiver help a client get to and from the bathroom?
Depending on the client's mobility and care needs, a caregiver may assist with getting to and from the bathroom and provide appropriate support during the toileting routine.
Who may need toileting assistance at home?
Toileting assistance may be appropriate for older adults and individuals with mobility limitations or other circumstances that make independently using the bathroom more difficult.
How do caregivers maintain dignity when providing toileting assistance?
Caregivers provide toileting assistance discreetly and respectfully, giving clients as much privacy and independence as their individual circumstances and care needs allow.
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